OU Health Physicians Gains National Recognition in Patient Experience

OKLAHOMA CITY -- OU Health Physicians, the physician network within the OU Health enterprise, recently received results from the annual survey conducted by Consumer Assessment of Healthcare Providers and Systems (CAHPS) for Merit-based Incentive Payment System (MIPS). In 10 key domains of patient care experience, the practice not only achieved higher positive ratings over its 2018 scores, but also scored consistently higher than the average for other systems in the survey.

Holly Adams, FACHE, FACMPE, executive director of Clinical Operations for the physician practice, said, “Our providers and staff are fully committed to excellent patient care. While the survey is a useful tool that gives voice to the patient perspective, we are well-attuned and highly responsive to patients’ needs. We’re proud of this level of national recognition, one of many validations of the exceptional care we deliver, every patient, every time.”

Of patients surveyed, 91% rated their OU Health Physicians provider a nine or 10, the highest possible score, significantly above the national average rating of 82%. OU Health Physicians also posted scores well above the national average in the nine other key domains of patient experience measured by the survey.

“We strive to comfort, care, listen and convey genuine concern in every patient and family interaction at OU Health Physicians,” Adams said. “We are excited to share these survey findings with our community and celebrate this accomplishment with our compassionate providers and healthcare team members. More than clinicians, our providers are agents of healing fulfilling their calling to care.”

The CAHPS for MIPS Survey includes the core questions established in earlier versions plus additional questions that measure key domains of patients’ experiences of care. The current survey, revised in 2018, measures responses in these specific areas of patient experience:

• Timeliness of care, appointments and information
• Provider communication
• Patient’s rating of provider
• Access to specialists
• Health promotion and education
• Shared decision making
• Health and functional status
• Courteous, helpful office staff
• Coordination of care
• Best use of patient resources

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OU HEALTH PHYSICIANS

With nearly one million patient visits per year, OU Health Physicians provides healthcare with a depth and breadth of expertise that is unmatched in the region. Locations range from the Oklahoma Health Center in downtown Oklahoma City to 23 total clinics in the Oklahoma City area, Edmond and Midwest City. In the Tulsa area, 300 physicians and specialists provide clinical care at five OU Health Physicians clinics. Most providers also serve as faculty of the OU College of Medicine at the University of Oklahoma Health Sciences Center, training the next generation of physicians. For more information, visit ouhealth.com.

OU HEALTH

OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center and Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. To learn more, visit ouhealth.com.