Patient Satisfaction Survey

Guide to Patient Satisfaction Surveys & Ratings

At OU Health, we value the partnerships we have with our patients and their loved ones. We are committed to providing you the information you need at your fingertips to make informed decisions about your health care, and about the physicians and other providers who walk the care journey with you. As part of that commitment, we post our physicians’ patient experience ratings and comments regarding their experience online.

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To assist you, we’ve developed this guide to help patients, family members and those considering appointments with OU Health understand how we capture and report our patient experience ratings.

About Our Survey

OU Health is focused on providing exceptional patient experience during every visit and interaction. All ratings are submitted by actual patients and are verified by a leading independent patient satisfaction company, Press Ganey. Press Ganey provides the technology to display ratings and comments on our provider profiles and practice pages.

Who Receives the Survey?

Surveys are sent to OU Health patients 72 hours after receiving care from an OU Health provider. Patients are asked to provide feedback and comments regarding specific aspects of care. We use this feedback to improve and enhance the care we offer and service provided to our patients and families.

Do You Post All Comments?

At OU Health, we are very committed to transparency. That means posting all relevant feedback – whether it’s positive or negative. However, we do not post comments that are libelous, profane, or those that risk the privacy of our patients. Every provider rating is published regardless of comment status.

What Questions Do We Ask?

OU Health utilizes Press Ganeys' real-time patient survey to bring clarity, immediacy, and depth to understanding of our patient's experience. Our patient surveys are comprised of 5 brief questions that allow for open-ended feedback. Surveys are sent to patients using multiple modes of outreach including SMS and email, designed to increase immediacy of feedback.

The surveys ask patients to evaluate the likelihood of recommending the provider, the discussion of treatment options, the clarity of explanations, the demonstration of concern, and the inclusion in decision-making.

Patient survey results are used to evaluate patients’ overall perception of care and likelihood of recommending OU Health and to identify areas for improvement.

Can Anyone Complete a Survey or Post a Comment About a Provider?

No. Eligible patients will a received a survey after qualifing visit with an OU Health provider. The results are based entirely from patients who have actually been treated by the physician.

How is Patient Information Protected?

Patient names are not displayed through the online ratings and commentary reviews. All personally identifiable information is removed prior to display.